I ate lunch several times in Swagruha ignoring the usual rudeness of the main lady there. Sometimes when I am not that hungry, I just order a samaso and the Mango Smoothie all the time feeling unwelcome. I thought it was her nature. This is time my wife ordered a Dosa which comes with idli and there was a strand of hair inside the idli. When my wife went to show this to them, she just trashed the plate and shut the inner door on her face and no one returned for a while. When they returned, instead of speaking courteously, the lady started arguing.
"How will we come to know, you ate it and are now saying?"
My wife was calm and replied,
"Isn't it funny, how will I come to know before eating?"
She retorted in a condescending tone,
"Okay, okay, you want your money, I will give you your money. How much you paid?"
Oh my God, did we come there to get back money? Offering to be refunded is definitely the least any business would do, however as customers we definitely deserve to be treated courteously.
Overall what happened was not at all how it should be when talking to a customer. My wife had to tell her that getting six dollars back was not our business, but as a customer we deserve to be treated courteously and deserve an apology. She hurriedly just uttered the apology fearing whether other people around would hear what's happening and again, going inside, slammed the door.
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